Terms and Condition

1. Agreement to Terms

By accessing and using the services of TOP MARBLE USA ("Company," "we," "our," or "us"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree with any part of these terms, you may not use our services.

2. Services Provided

TOP MARBLE USA provides professional marble and stone restoration services in Manhattan, NY, including but not limited to:

• Marble restoration and polishing
• Kitchen countertop restoration
• Bathroom stone services
• Stain removal services
• Commercial stone maintenance
• Crack repair and sealing
• Free evaluations and consultations

3. Service Agreements and Estimates

• Free Evaluations: We provide complimentary property evaluations with no obligation to purchase services.
• Written Estimates: All work will be preceded by a detailed written estimate outlining scope, materials, and costs.
• Service Changes: Any changes to the agreed scope of work must be approved in writing and may result in additional charges.
• Material Selection: Final material and finish selections are the customer's responsibility and may affect pricing.

4. Payment Terms

• Payment Schedule: Payment terms will be specified in your service agreement. Typically, a deposit may be required before work begins.
• Accepted Methods: We accept cash, check, and major credit cards.
• Late Payments: Late payments may incur additional fees as specified in your service agreement.
• Disputed Charges: Any billing disputes must be reported within 30 days of invoice date.

5. Service Performance and Quality

• Professional Standards: All work will be performed by licensed and insured professionals according to industry standards.
• Material Quality: We use high-quality materials and equipment appropriate for each specific project.
• Work Schedule: Project timelines will be provided with estimates and may be subject to material availability and weather conditions.
• Site Access: Customer must provide reasonable access to work areas and ensure safety of our personnel.

6. Warranties and Guarantees

• Service Guarantee: We stand behind our work with a satisfaction guarantee as specified in your service agreement.
• Material Warranty: Warranties on materials are provided by manufacturers and will be transferred to the customer.
• Natural Stone Characteristics: Natural stone variations in color, pattern, and texture are not defects and are not covered under warranty.
• Maintenance Requirements: Warranty coverage may require proper maintenance and care as outlined in our care instructions.

7. Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to the cost of the services provided
• We are not liable for indirect, incidental, or consequential damages
• We maintain appropriate insurance coverage for our operations
• Customer is responsible for protecting personal property during service

8. Cancellation and Refund Policy

• Free Evaluations: Can be cancelled at any time without penalty
• Scheduled Services: Cancellations must be made at least 24 hours in advance
• Work in Progress: Refunds for partially completed work will be prorated based on work completed
• Material Orders: Custom materials may not be refundable once ordered

9. Customer Responsibilities

• Provide accurate information about stone surfaces and previous treatments
• Ensure safe and reasonable access to work areas
• Remove or protect personal items in work areas
• Inform us of any special conditions or concerns
• Make timely payments according to agreed terms
• Follow provided maintenance instructions

10. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

11. Intellectual Property

All content on our website, including text, images, logos, and designs, is the property of TOP MARBLE USA and is protected by copyright and trademark laws. Unauthorized use is prohibited.

12. Governing Law and Disputes

• These Terms are governed by the laws of New York State
• Any disputes will be resolved in the courts of New York County, NY
• We encourage resolving disputes through direct communication before legal action
• Some claims may be subject to mandatory arbitration as specified in service agreements

13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of modified terms.

14. Contact Information

For questions about these Terms and Conditions or our services, please contact us:

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining Terms will remain in full force and effect.